In The Style Reviews

Kelly was great, apologised straight away as it was a long queue.
She was polite and quick at responding to my issue. She resolved it very quickly.
Very good customer service.

Liked the Deborah James t shirt I bought and happy to support her cause.
Shame unable to contact about (poorly packaged) damaged glasses. Chat times out before your turn and no response to contact?

Shocking customer service. Ordered 4 Deborah James Rebellious Hope charity T-shirts but only 3 turned up. Been trying to get hold of them for a week via web chat/email/contact us box. No response even though they said they would “get in touch within 24 hours”. Avoid

I spoke with Kelly, she was extremely helpful and resolved my query very quickly!

AVOID!!
Placed an order for next day delivery in time for my holiday…. And it didn’t arrive until a week later.
Since I paid for next day delivery, I rightly so wanted this refunding. I’ve emailed 3 times and over a week later STILL NO RESPONSE!
I am now having to refund the item as it didn’t arrive in time and they are deducting £2.50 from my refund due to the delivery back to them.

Seem to have an issue with Inthestyle every time, and this will certainly be the last I order from them.

AVOID! Sneaky. Effectively stole £2.50 from me. I returned an item because of the shocking quality and they deducted as a “handing fee”. Very sly. Will never use again. No other major retailer does this. I’ve incurred a charge because of their poor workmanship.

Absolutely awful customer service. There’s no phone number to call. No one replies to email and the live chat doesn’t work. I placed my order 12 days ago and it’s still processing. So frustrating. Will never order from this company again. Don’t bother ordering unless you don’t want to receive your purchase and want to get extremely frustrated.

Very unprofessional customer service! I emailed them with a query around my refund. A further £3.99 was deducted (in addition to the £2.50 standard fee) which I enquired about on 1 July. No reply although an automated emai said I would be contacted within 24h. I emailed again 10 days late, but still no reply. Eventually I started a Chat with Steven, who said the cost was for the shipping fee. When I pointed out that the T&Cs on the website said no costs apart from the £2.50 flat fee, he refused to respond and interact with me, eventually closing off the chat without a warning.

Kelly was so helpful really did save the day thank so much again for all you’re help kelly! Absolute star!!

I never received my t shirt that I ordered from the 1st June. Avoid this company!

I think in the style need to review how they deal with customers via customer services as I have been trying for days to contact you via chat & emails but no response. Today I tried chat again and had to wait sometime to get through & the ‘robot’ just did not understand what I wanted & repeated itself tirelessly! Eventually got through to Kelly in customer service via chat who understood my dilemma & did a quick efficient job of sorting out my problem and has arranged a refund for items I never received. Thank you Kelly for sorting this to my liking. It’s such a shame I never received my order as it was two T-shirts for Dame Deborah James charity and the grief I have gone through trying to get this sorted has made a mockery of the charity and now a loss. Once again thanks to Kelly for helping me.

Wish i had read the reviews on this company before ordering. I ordered a Dame Deborah James white tshirt on the 29th June 22 and still haven't received it. I have emailed, no response, i can't even use the live chat as it isn't functioning. Very poor customer service and especially when this order is to go towards a charity. I should of just put the money towards the charity myself. What a shame!

Very disappointed and will not order from again.
Took WEEKS to see any sort of refund and countless emails and live chats to get there. I was sent the wrong item and have still been charged delivery and admin fee to return! Honestly not worth the time ordering from them because I must have spent hours emailing to get some kind of response and I’ve ended up paying for their mistake of sending the wrong thing. I am just accepting the charge now because I’m not wasting anymore of my time trying to get a refund. But will definitely never order from again

Absolutely awful product and customer service. I thought as this was the Deborah James tshirt it might be better quality, how wrong I was. Sizing is a joke, more like a 10 than a 16-18, washed the tshirt as smelt funny and now all the gold print has come off in the wash. ITS you should be ashamed if yourselves. I'm sure Dame Deborah would be horrified being associated with such awful products and ripping people off.

I spoke to Kelly and she was brilliant! She sorted the issue out right away and I am very pleased with how quick it was dealt with. Thank you!